Your Xeccel journey

From first visit to your customer inbox.

Choose your next step. Account access, channel connection, and live messaging activation are separate milestones, so you know exactly what to do next.

Your setup, step by step

Workspace links ask you to sign in. After signing in, use the matching section in your workspace navigation.

1. 01

   Create your account

   Create your workspace account and complete email verification if requested. If you need help with access, contact the Xeccel team.

   Contact account support →
2. 02

   Connect your WhatsApp number

   Open Channels as an owner or admin. Connect a number you control and complete Meta’s business and sender checks.

   Open Channels →
3. 03

   Prepare contacts and templates

   Add contacts with permission to message them. Prepare the templates required for messages outside the customer service window.

   Manage contacts →Prepare templates →
4. 04

   Confirm messaging activation

   Ask our team to confirm your plan, charges, provider approvals, and messaging permissions. Creating an account or connecting a number does not activate sending.

   Contact activation support →
5. 05

   Work from your inbox

   Once your channel and messaging access are enabled, manage conversations in the inbox. Invite colleagues from Team settings as an owner or admin.

   Open inbox →Manage team →
6. 06

   Get help and review results

   Raise workspace questions through Support and review recorded message status and usage in Analytics. Bulk campaign delivery and SMS are not included in this setup flow.

   Open support →View analytics →