Shared customer inbox
Bring conversations into one team workspace so replies, context, and ownership stay together.
Xeccel is preparing for launch
One workspace for every customer conversation.
We're building Xeccel for service teams that want to manage WhatsApp conversations, messaging workflows, and customer support themselves — without stitching together separate tools.
The Xeccel workspace
01Conversations
02Workflows
03Support
A view of the planned platform areas. Customer access is not open yet.
Designed for service teams
Keep the conversation and the work around it together.
A customer question should not get lost between a phone, a campaign tool, and a support inbox. Xeccel is being built to give your team one place to see what happened and decide what comes next.
Messaging workflows
Prepare templates, campaigns, and follow-ups without juggling disconnected tools.
AI-assisted support
Help customers resolve routine questions through chat and email, with a path to human review.
Workspace control
Keep team access, sender setup, and support activity connected to the right business workspace.
Planned self-service journey
Set up, connect, and serve — from one place.
The flow below is our launch direction, not an active signup promise.
- 01
Set up your workspace
Create a place for your team, conversations, and customer messaging settings.
- 02
Connect your channel
Complete the provider and business checks required before using a WhatsApp sender.
- 03
Serve customers together
Use the inbox and workflows to manage responses, follow-ups, and support as one team.
Launch status
We're opening carefully, not prematurely.
The public website is ready. Customer onboarding will open after the provider, account, and payment checks needed for reliable service are complete.
WhatsApp platform
Core workspace and integration work is in progress. Public onboarding is not open.
AI support
Chat and email resolution are part of the product plan, with safety checks and human handoff.
SMS gateway · Phase 2
A separate future channel with its own operator selection and DLT process.
Good to know
Questions before launch?
Can I create a Xeccel account today?
Not yet. The website is live, but public customer onboarding remains closed while provider connections, payments, and launch checks are completed.
Will Xeccel work with my WhatsApp business number?
That depends on the number's current provider and Meta account status. The planned onboarding flow will check ownership and eligibility before a number is connected.
Is SMS part of the platform?
SMS is planned for a later phase. It will have a separate operator and DLT setup process; WhatsApp onboarding will not automatically enable SMS.
Xeccel is on its way
A better home for your customer messaging is taking shape.
For now, explore the platform direction and check back as we complete the launch gates. We won't ask you to sign up for a service that is not ready.
Explore what's coming