Send only with permission
Customers must have a valid basis and any required opt-in to contact each recipient. Keep evidence of consent, respect opt-outs promptly, and follow applicable law and the rules of Meta and other channel providers. Do not upload purchased lists or use Xeccel for spam, fraud, harassment, or deceptive messages.
Approved channels and content
Connect only numbers and business accounts you are authorised to use. Use approved message templates and observe service windows, rate limits, DLT registration, and operator conditions where relevant. The workspace owner is responsible for users, content, customer notices, and the accuracy of uploaded contacts. Xeccel may restrict sends that fail required checks.
AI and escalation
AI assistance is not a substitute for human judgment. Review outputs before using them in consequential customer matters. Keep a human escalation path for unresolved issues and do not instruct an AI agent to misrepresent itself or conceal a material limitation.
Enforcement and reports
We may pause a workflow or workspace to investigate abuse, security risk, or a provider restriction. Report a concern at partner@thynkwise.co.in with the workspace and relevant message reference, not sensitive credentials.
Contact and questions
Email partner@thynkwise.co.in for a policy, payment, or account question. We may ask for a workspace or order reference to help locate the issue. Do not include credentials or full payment-card details.