Digital service, no physical shipping
Xeccel is software delivered online. There are no physical goods, shipping charges, or delivery addresses for a Xeccel subscription. Any separate professional service is described in its written order.
Workspace activation
Use the setup guide or contact our team to begin account setup. Any paid order will explain the activation steps and expected timing. Account creation, payment confirmation, Meta business verification, phone-number registration, and live messaging are separate milestones. A connected account screen does not by itself confirm that a channel can send or receive live messages.
Provider-dependent features
WhatsApp channels require Meta approval and control of the relevant business account and number. SMS, if introduced, requires the applicable DLT and operator approvals. Templates, messaging limits, and delivery are also subject to provider rules. We will identify any incomplete step in the customer workflow and will not describe a provider-dependent feature as delivered before it is available.
If access cannot be supplied
If a purchased Xeccel service cannot be provisioned, contact partner@thynkwise.co.in. We will investigate, offer a remedy where possible, or review a refund under the Refunds and Cancellations Policy and the applicable order.
Contact and questions
Email partner@thynkwise.co.in for a policy, payment, or account question. We may ask for a workspace or order reference to help locate the issue. Do not include credentials or full payment-card details.