Current payment status
Visiting this site or starting account setup does not create a paid subscription or charge. Online checkout is not available; any paid service requires a confirmed written order showing the price, billing period, taxes, renewal method, and usage-based charges.
Cancel a subscription
The workspace owner or authorised billing contact can request cancellation at partner@thynkwise.co.in, citing the workspace and order or invoice reference. We will confirm the effective date in writing. Unless a written order or applicable law says otherwise, cancellation stops future renewals at the end of the paid period; it does not automatically erase charges already incurred. A one-time checkout is not, by itself, a recurring payment mandate.
When a refund may apply
Tell us if the same order was charged twice, the amount was wrong, or a purchased service could not be activated or supplied. We will reconcile the order and payment records and refund the duplicate or excess charge, or the affected undelivered purchase if it cannot be resolved. A failed or pending payment that debited your account must first be reconciled with the payment provider. Any statutory right or more favourable written agreement remains in force.
Used periods and third-party usage
We do not ordinarily prorate an activated subscription period because of unused seats or a change of mind. Messaging, carrier, AI, and other metered usage already consumed is not ordinarily refundable. Documented service-delivery issues are reviewed individually; this does not limit remedies required by law.
Request and timing
Email partner@thynkwise.co.in with the workspace, order or invoice reference, payment date, and a short description of the issue. Do not send card numbers, CVVs, passwords, or OTPs. We aim to acknowledge the request within two business days. After approval, we aim to initiate a refund to the original payment method within five business days; the bank or payment provider controls the final credit time. We will share a reference when available.
Data after cancellation
Cancelling billing and deleting workspace data are separate requests. Contact us for export or deletion. We may retain payment, tax, security, or dispute records where required.
Contact and questions
Email partner@thynkwise.co.in for a policy, payment, or account question. We may ask for a workspace or order reference to help locate the issue. Do not include credentials or full payment-card details.